# Return Prime Help Center

> Get to know everything about using Return Prime

## Installing Return Prime - Setting up your returns and exchange flow

- [How to manually add returns and exchange button in customer order history page](https://help.returnprime.co/en/articles/6117860-how-to-manually-add-returns-and-exchange-button-in-customer-order-history-page.md): Step by step guide to help you add the returns and exchange button in theme manually
- [How to ask customers to upload photos of products before they can create a return?](https://help.returnprime.co/en/articles/6227854-how-to-ask-customers-to-upload-photos-of-products-before-they-can-create-a-return.md): Learn how to configure your Return Prime to ask customers for photos
- [How to create product or collection specific reasons?](https://help.returnprime.co/en/articles/5567797-how-to-create-product-or-collection-specific-reasons.md): Follow this step by step guide to create product or collection specific reasons
- [Create your first request with Return Prime](https://help.returnprime.co/en/articles/5988474-create-your-first-request-with-return-prime.md)
- [How can I add a returns page/link on my Shopify store?](https://help.returnprime.co/en/articles/5390435-how-can-i-add-a-returns-page-link-on-my-shopify-store.md): Step by Step guide to add a link to footer/header navigation of your Shopify store.
- [How to let customers agree to terms before raising a request?](https://help.returnprime.co/en/articles/5682289-how-to-let-customers-agree-to-terms-before-raising-a-request.md): Steps to let you add an opt-in for customers to agree to your policies before they submit a request
- [How to connect your Razorpay account to activate the additional amount capture feature/return fees?](https://help.returnprime.co/en/articles/6618157-how-to-connect-your-razorpay-account-to-activate-the-additional-amount-capture-feature-return-fees.md): Step by step guide to capture payments from customers using your Razorpay account
- [Buy Online, Return In-Store \(BORIS\)](https://help.returnprime.co/en/articles/8984558-buy-online-return-in-store-boris.md)
- [How to make an exchange order non-returnable?](https://help.returnprime.co/en/articles/9003584-how-to-make-an-exchange-order-non-returnable.md)
- [How to add multiple languages to the return portal?](https://help.returnprime.co/en/articles/9003664-how-to-add-multiple-languages-to-the-return-portal.md)
- [Essential Features to be enabled on Return Prime](https://help.returnprime.co/en/articles/8637464-essential-features-to-be-enabled-on-return-prime.md)
- [How to enable returns for multiple items](https://help.returnprime.co/en/articles/8644364-how-to-enable-returns-for-multiple-items.md)
- [How to add a banner/image to your return portal page](https://help.returnprime.co/en/articles/8648796-how-to-add-a-banner-image-to-your-return-portal-page.md)
- [Reasons for Product Return & Exchange](https://help.returnprime.co/en/articles/8564857-reasons-for-product-return-exchange.md)
- [How to allow customers to return multiple items?](https://help.returnprime.co/en/articles/6618230-how-to-allow-customers-to-return-multiple-items.md)
- [Add the return form on any page](https://help.returnprime.co/en/articles/6967133-add-the-return-form-on-any-page.md): Step by step guide to add the return form to any page on your Shopify store
- [How to disable the return/exchange option based on the discount code used in the order?](https://help.returnprime.co/en/articles/8480391-how-to-disable-the-return-exchange-option-based-on-the-discount-code-used-in-the-order.md)
- [How to change the return button colour](https://help.returnprime.co/en/articles/8648861-how-to-change-the-return-button-colour.md)
- [A Quick Guide to Setting Warehouse Locations](https://help.returnprime.co/en/articles/8643893-a-quick-guide-to-setting-warehouse-locations.md)
- [How to make Image uploads and notes compulsory for Requests.](https://help.returnprime.co/en/articles/8646174-how-to-make-image-uploads-and-notes-compulsory-for-requests.md)
- [How to create views on the Return Prime dashboard for India geography?](https://help.returnprime.co/en/articles/8616965-how-to-create-views-on-the-return-prime-dashboard-for-india-geography.md)
- [Setting the Return/Exchange window with Return Prime](https://help.returnprime.co/en/articles/8575566-setting-the-return-exchange-window-with-return-prime.md)
- [Configuring Return & Exchange Fees Using Shipping Methods](https://help.returnprime.co/en/articles/13869369-configuring-return-exchange-fees-using-shipping-methods.md): This document explains how to configure fees for returns and exchanges in Return Prime using Shopify shipping methods.
- [How to Control Payment Methods Shown in Returns & Exchanges](https://help.returnprime.co/en/articles/14166192-how-to-control-payment-methods-shown-in-returns-exchanges.md)

## Logistics integrations and troubleshooting

- [How to connect Nimbus Post with Return Prime](https://help.returnprime.co/en/articles/5471693-how-to-connect-nimbus-post-with-return-prime.md): Step by Step guide to connect your Nimbus Post account with Return Prime to generate automatic return pickup requests.
- [How to connect your FedEx account with Return Prime](https://help.returnprime.co/en/articles/6344899-how-to-connect-your-fedex-account-with-return-prime.md): Step by Step guide to connect your FedEx account with Return Prime to generate automatic return pickup requests.
- [How to connect DHL Express UAE account with Return Prime](https://help.returnprime.co/en/articles/6772628-how-to-connect-dhl-express-uae-account-with-return-prime.md)
- [How to integrate Australia Post with Return Prime](https://help.returnprime.co/en/articles/7940896-how-to-integrate-australia-post-with-return-prime.md): Step by Step guide to integrate your Australia Post account with Return Prime to generate return labels
- [How to integrate Canada Post with Return Prime](https://help.returnprime.co/en/articles/5440368-how-to-integrate-canada-post-with-return-prime.md): Step by Step guide to integrate your Canada Post account with Return Prime to generate return labels
- [How to connect Shyplite account with Return Prime](https://help.returnprime.co/en/articles/5408464-how-to-connect-shyplite-account-with-return-prime.md): Step by Step guide to connect your Shyplite account with Return Prime.
- [How to connect Deutsche Post DHL account with Return Prime](https://help.returnprime.co/en/articles/5397195-how-to-connect-deutsche-post-dhl-account-with-return-prime.md): Step by Step guide to connect your Deutsche Post DHL \(DPDHL\) account with Return Prime.
- [How to connect Shiprocket to Return Prime](https://help.returnprime.co/en/articles/5396956-how-to-connect-shiprocket-to-return-prime.md): Step by Step guide to connect your Shiprocket account with Return Prime.
- [ClientWarehouse mismatch error while approving the request using Delhivery](https://help.returnprime.co/en/articles/8985482-clientwarehouse-mismatch-error-while-approving-the-request-using-delhivery.md)
- [Logistic shipment status on Return Prime](https://help.returnprime.co/en/articles/8366633-logistic-shipment-status-on-return-prime.md)
- [How to connect the Vinculum eRetail account on Return Prime?](https://help.returnprime.co/en/articles/8981502-how-to-connect-the-vinculum-eretail-account-on-return-prime.md)
- [How to connect Unicommerce account with Return Prime?](https://help.returnprime.co/en/articles/9027209-how-to-connect-unicommerce-account-with-return-prime.md)
- [How to connect Sendcloud account with Return Prime to send automated return labels](https://help.returnprime.co/en/articles/9791191-how-to-connect-sendcloud-account-with-return-prime-to-send-automated-return-labels.md): Step by Step guide to connect your Sendcloud account with Return Prime.

## Most Common Questions

- [What to do if my logistic partner is not integrated with Return Prime?](https://help.returnprime.co/en/articles/5422700-what-to-do-if-my-logistic-partner-is-not-integrated-with-return-prime.md): Get to know the right way to use Return Prime if your choice of logistic in not available.
- [How to edit email notification templates?](https://help.returnprime.co/en/articles/5394206-how-to-edit-email-notification-templates.md): Send branded notification emails to your customers throughout return cycle.
- [How to connect Return Prime with Klaviyo](https://help.returnprime.co/en/articles/9557637-how-to-connect-return-prime-with-klaviyo.md)
- [How to connect your Easebuzz account to capture additional amount from customers on Return Prime](https://help.returnprime.co/en/articles/9818485-how-to-connect-your-easebuzz-account-to-capture-additional-amount-from-customers-on-return-prime.md): Step by step guide to capture payments from customers using your Easebuzz account
- [How to refund to customer using Razorpay Payout links](https://help.returnprime.co/en/articles/11456767-how-to-refund-to-customer-using-razorpay-payout-links.md)
- [Getting started with webhooks on Return Prime](https://help.returnprime.co/en/articles/8499716-getting-started-with-webhooks-on-return-prime.md)
- [How to refund using Easebuzz on Return Prime?](https://help.returnprime.co/en/articles/11457321-how-to-refund-using-easebuzz-on-return-prime.md)
- [Immediate Action Required: Update Return Prime App Access Scopes](https://help.returnprime.co/en/articles/11797842-immediate-action-required-update-return-prime-app-access-scopes.md): Due to recent changes in Shopify’s APIs, the Return Prime app now needs updated access scope to continue functioning correctly.
- [How to Fix Wrong Customer Associated with Exchange Order \(Pay on Behalf of Customer\)](https://help.returnprime.co/en/articles/14300864-how-to-fix-wrong-customer-associated-with-exchange-order-pay-on-behalf-of-customer.md)

## Managing returns with return prime

- [How can I charge customer for Return Labels?](https://help.returnprime.co/en/articles/5390677-how-can-i-charge-customer-for-return-labels.md): Charge additional fee to your customers for return labels.
- [How to deactivate a Gift card](https://help.returnprime.co/en/articles/8596861-how-to-deactivate-a-gift-card.md)
- [How to change the available refund modes for customers?](https://help.returnprime.co/en/articles/6622250-how-to-change-the-available-refund-modes-for-customers.md)
- [How can I refund a customer?](https://help.returnprime.co/en/articles/5378899-how-can-i-refund-a-customer.md)
- [Can I offer only Returns and not both Returns and Exchange to the customer?](https://help.returnprime.co/en/articles/5419895-can-i-offer-only-returns-and-not-both-returns-and-exchange-to-the-customer.md): Step by step guide to show only returns option to the customer
- [How to offer store credit \(Gift card/Discount code\) via Return Prime?](https://help.returnprime.co/en/articles/8367628-how-to-offer-store-credit-gift-card-discount-code-via-return-prime.md)
- [How to charge return fees on Return Prime](https://help.returnprime.co/en/articles/8575071-how-to-charge-return-fees-on-return-prime.md)
- [How to create a return request from customer's end.](https://help.returnprime.co/en/articles/8544478-how-to-create-a-return-request-from-customer-s-end.md)
- [How to create return requests manually from the Return Prime dashboard](https://help.returnprime.co/en/articles/8637498-how-to-create-return-requests-manually-from-the-return-prime-dashboard.md)
- [How to charge Return Fee on an Order-Level](https://help.returnprime.co/en/articles/8587028-how-to-charge-return-fee-on-an-order-level.md)
- [How to reject a return request?](https://help.returnprime.co/en/articles/9008411-how-to-reject-a-return-request.md)
- [How to connect parent and child stores on Return Prime.](https://help.returnprime.co/en/articles/10264420-how-to-connect-parent-and-child-stores-on-return-prime.md)
- [Boost Sustainability and Save Costs with Green Returns](https://help.returnprime.co/en/articles/11455699-boost-sustainability-and-save-costs-with-green-returns.md)
- [Simplify the Process with Gift Returns](https://help.returnprime.co/en/articles/11455725-simplify-the-process-with-gift-returns.md)
- [Enable Refunds to Shopify Store Credit](https://help.returnprime.co/en/articles/11455727-enable-refunds-to-shopify-store-credit.md)

## F.A.Qs from our merchants

- [Creating and analysing reasons to reduce returns and exchanges on your store](https://help.returnprime.co/en/articles/6281386-creating-and-analysing-reasons-to-reduce-returns-and-exchanges-on-your-store.md)
- [How to allow a return/exchange for a specific region or province/state](https://help.returnprime.co/en/articles/8981204-how-to-allow-a-return-exchange-for-a-specific-region-or-province-state.md)
- [Set Up Automation Rules for Auto-Refunds](https://help.returnprime.co/en/articles/8981603-set-up-automation-rules-for-auto-refunds.md)
- [How do I upgrade to the better plan?](https://help.returnprime.co/en/articles/8984466-how-do-i-upgrade-to-the-better-plan.md)
- [How to unarchive a return or exchange request?](https://help.returnprime.co/en/articles/5426391-how-to-unarchive-a-return-or-exchange-request.md): Unarchiving a return or exchange request
- [How can I get notified for new returns and exchange requests?](https://help.returnprime.co/en/articles/5384855-how-can-i-get-notified-for-new-returns-and-exchange-requests.md)
- [How Gift card refunds are different from Discount code refunds?](https://help.returnprime.co/en/articles/5379105-how-gift-card-refunds-are-different-from-discount-code-refunds.md): Understand the difference between Refunds via Gift card and Refunds via Discount code
- [Pricing Plans on Return Prime](https://help.returnprime.co/en/articles/5550543-pricing-plans-on-return-prime.md): Learn about our different pricing plans and how to choose between them
- [How Return Prime Can be used for Warranty Claims](https://help.returnprime.co/en/articles/5747053-how-return-prime-can-be-used-for-warranty-claims.md)
- [Not able to approve the return or exchange request on the Return Prime dashboard](https://help.returnprime.co/en/articles/8587071-not-able-to-approve-the-return-or-exchange-request-on-the-return-prime-dashboard.md)
- [Troubleshooting Steps When a "Return Prime" Portal Won't Load](https://help.returnprime.co/en/articles/8543936-troubleshooting-steps-when-a-return-prime-portal-won-t-load.md): Discover solutions for "Return Prime" page loading issues. This article presents a step-by-step guide to troubleshoot problems
- [How to export data from Return Prime dashboard?](https://help.returnprime.co/en/articles/9031713-how-to-export-data-from-return-prime-dashboard.md)
- [How to add notes and tags to a request with Return Prime](https://help.returnprime.co/en/articles/9587503-how-to-add-notes-and-tags-to-a-request-with-return-prime.md)
- [How does return and exchange flow work with Return Prime?](https://help.returnprime.co/en/articles/9615453-how-does-return-and-exchange-flow-work-with-return-prime.md)
- [Sync your returns data back to Shopify from Return Prime](https://help.returnprime.co/en/articles/9776743-sync-your-returns-data-back-to-shopify-from-return-prime.md): Step by step guide to let you enable Return Prime to sync return data back to your Shopify
- [What has changed in the new payment flow?](https://help.returnprime.co/en/articles/14166163-what-has-changed-in-the-new-payment-flow.md)

## Building with Return Prime

- [Get access to order details on request tracking page](https://help.returnprime.co/en/articles/6079404-get-access-to-order-details-on-request-tracking-page.md): Get access to request details data on request tracking page of Return Prime
- [Integrate Return Prime with your mobile app builder](https://help.returnprime.co/en/articles/6108580-integrate-return-prime-with-your-mobile-app-builder.md): How to integrate Return Prime with any mobile app builder in just few hours
- [Integrate Return Prime with your Chatbot application](https://help.returnprime.co/en/articles/6149638-integrate-return-prime-with-your-chatbot-application.md): How to integrate Return Prime with any chatbot application in just few hours
- [Integrate Return Prime with your page builder app](https://help.returnprime.co/en/articles/6995716-integrate-return-prime-with-your-page-builder-app.md): How to integrate Return Prime with any page builder app in just few hours
- [Capture additional data from customers on request page](https://help.returnprime.co/en/articles/7727792-capture-additional-data-from-customers-on-request-page.md): Step by Step guide to capture additional data from customers on request page

## Set up automations

- [Handling logistic failure with delay rules in Wondor Bot Automation](https://help.returnprime.co/en/articles/8548335-handling-logistic-failure-with-delay-rules-in-wondor-bot-automation.md)
- [How to auto approve all requests using Wonder Bot](https://help.returnprime.co/en/articles/5550105-how-to-auto-approve-all-requests-using-wonder-bot.md): Create automations to auto approve returns and exchange requests with the power of Wonder Bot
- [Generating a single return label for multiple requests in an order with Wonder Bot automation](https://help.returnprime.co/en/articles/8592071-generating-a-single-return-label-for-multiple-requests-in-an-order-with-wonder-bot-automation.md)
- [How to use Wonder Bot Automation](https://help.returnprime.co/en/articles/8585716-how-to-use-wonder-bot-automation.md)
- [How do we automatically process the refund once the item is received at the warehouse?](https://help.returnprime.co/en/articles/9005015-how-do-we-automatically-process-the-refund-once-the-item-is-received-at-the-warehouse.md)
- [How do we automatically process the refund once the item is picked up from the customer? \(India\)](https://help.returnprime.co/en/articles/9005094-how-do-we-automatically-process-the-refund-once-the-item-is-picked-up-from-the-customer-india.md)

## Managing exchanges on Return Prime

- [How does exchange works with Return Prime](https://help.returnprime.co/en/articles/5414097-how-does-exchange-works-with-return-prime.md): Learn how exchange journey works with Return Prime
- [Allow customers to exchange with any other products](https://help.returnprime.co/en/articles/5580339-allow-customers-to-exchange-with-any-other-products.md): Step by step guide to enable exchange with any product for your customers
- [How to show only Exchange option to customer?](https://help.returnprime.co/en/articles/5420057-how-to-show-only-exchange-option-to-customer.md): Learn how to show only option to exchange and not return.
- [How to charge a shipping fee for exchange orders?](https://help.returnprime.co/en/articles/8367968-how-to-charge-a-shipping-fee-for-exchange-orders.md)
- [How to enable exchange for out of stock items](https://help.returnprime.co/en/articles/8645229-how-to-enable-exchange-for-out-of-stock-items.md)
- [How to enable exchanges for other products](https://help.returnprime.co/en/articles/8646104-how-to-enable-exchanges-for-other-products.md)
- [Enabling exchanges for out-of-stock products with Return Prime](https://help.returnprime.co/en/articles/8575219-enabling-exchanges-for-out-of-stock-products-with-return-prime.md)
- [What to do when it says "The product seems to be deleted from your Shopify store after the order was created."?](https://help.returnprime.co/en/articles/9003850-what-to-do-when-it-says-the-product-seems-to-be-deleted-from-your-shopify-store-after-the-order-was-created.md)
- [How to connect a Stripe account to collect the difference amount?](https://help.returnprime.co/en/articles/9003893-how-to-connect-a-stripe-account-to-collect-the-difference-amount.md)
- [How to hold exchange order fulfilments on Shopify using Return Prime](https://help.returnprime.co/en/articles/9822384-how-to-hold-exchange-order-fulfilments-on-shopify-using-return-prime.md): Step by step guide to let you hold exchange order fulfilments using Return Prime.
- [How to add tags of your choice while creating exchange orders on Shopify from Return Prime?](https://help.returnprime.co/en/articles/9864209-how-to-add-tags-of-your-choice-while-creating-exchange-orders-on-shopify-from-return-prime.md): Step by step guide to add custom tags to all replacement orders created by Return Prime on your Shopify store

## Generate more revenue with Return Prime

- [How to activate Glood to upsell your customers on return page](https://help.returnprime.co/en/articles/6291244-how-to-activate-glood-to-upsell-your-customers-on-return-page.md): Step by step guide to activate Return Prime on glood to upsell your customers on returns page
- [Using Wonder Promotions to incentivize customers if they choose store credit for refund](https://help.returnprime.co/en/articles/8981460-using-wonder-promotions-to-incentivize-customers-if-they-choose-store-credit-for-refund.md)
- [Generate more revenue with Wonder Revenue booster](https://help.returnprime.co/en/articles/9026509-generate-more-revenue-with-wonder-revenue-booster.md)

## Connect your other apps with Return Prime

- [How to connect your Gorgias helpdesk with Return Prime to view return request details](https://help.returnprime.co/en/articles/9924849-how-to-connect-your-gorgias-helpdesk-with-return-prime-to-view-return-request-details.md): Step by step guide to connect your Gorgias account with Return Prime